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    Return Policy

    **60 DAY RETURN/EXCHANGE POLICY**

    A receipt must be provided for all returns and exchanges. If you purchased your item(s) online and they were shipped, you have 60 days from when the item(s) were delivered to return or exchange. If the item(s) were purchased in-person in our front office or at our ballpark, you have 60 days to return or exchange your item(s) from the day you made the purchase.  

    All returned and exchanged items must be in re-sellable condition, unworn, unwashed, undamaged, with all tags and stickers attached, and the original receipt included.

    If an item was sent in error, the AquaSox will cover the shipping of the correct item(s) back to us. If an item was incorrectly ordered, we can exchange the item and charge an additional $9.99 for shipping. Please note, the Everett AquaSox Official Store will only refund shipping if the return was the result of our error.

    Send Returns To:
    Everett AquaSox Official Store
    3802 Broadway
    Everett, WA 98201

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry to mckennam@aquasox.com. 

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item, we will re-ship the correct item(s) to you. Please be sure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

    Partial Orders

    If you received a partial order, please send an email with the details of your partial order inquiry to mckennam@aquasox.com. Please be sure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently backordered or not available, please review that email to inform you of when your item will be shipped out or if you have been refunded for the unavailable item.

    Wrong Item(s) Received 

    If you received an incorrect order, please send an email with the details of your incorrect order inquiry to mckennam@aquasox.com. 

    Once we receive the incorrect item(s), we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.